Terms and Conditions
Please read the following terms and conditions. They limit our liability, limit the liability of air carriers, and state terms and conditions of your trip. By accepting final tour documents you accept all these terms and conditions:
HOW TO BOOK
Contact your travel agent or contact us directly at (888) SAFARI-0
Reservations: We recommend booking your safari well in advance. Many of the camps/lodges are limited in size and can sell out relatively quickly. To ensure first choice of accommodation is available, clients often book 6 months to 1 year in advance. Although, we can accommodate last minute bookings in some cases.
Deposit: A non-refundable deposit equal to 20% of your total trip cost is required to book your space. If departure date is within 65 days, full payment is required to book your space.
*Specials may have stricter deposit and final payment due dates
Final Payment: Full payment is due 65 days prior to departure in the form of a wire transfer or a credit card payment (subject to additional fees).
CANCELLATIONS CONDITIONS AND CHARGES
20% of total trip cost is forfeited for cancellation made 120 days (4 months) or more before departure. *
Bookings made for travel during high season July – October may be subject to a non-refundable deposit at time of booking.
c) 50% of total trip cost is forfeited for cancellations made between 65 and 30 days before departure. *
d) 100% of total trip cost is forfeited for cancellations made 29 or fewer days before departure.
*Plus applicable third party charges.
*Specials may have stricter deposit and final payment due dates
Wander Africa, LLC reserves the right to cancel the reservation and impose cancellation charges if any payment is not received within the above specified periods. Wander Africa, LLC will not be responsible for lost land and air reservations.
We recommend you obtain travel insurance. We make no representation or guarantee concerning reimbursement, scope of coverage, or other aspect of any travel insurance policy or claim.
INCLUDED IN TOUR PRICE:
Accommodations: As specified in the itinerary, or similar, will be provided in hotels, lodges and camps, based on two persons sharing a room with private bath or shower (unless other arrangements are made). We may substitute hotels, camps, and lodges when we consider necessary or appropriate. Service charges and taxes are included for all accommodations.
Single Accommodations: If available, are at additional cost, as indicated in the programs. If you are traveling solo and want to share a room, we can try to fulfill your request. If a single room is utilized due to unavailability of a roommate, or roommate cancellation, the single room supplement will be charged. Please note our tours are based on a minimum of two passengers.
Meals: are provided as specified in each program.
(B)=Full American Breakfast, (L)=Table d’hote lunch, (D)=Table d’hote dinner.
Transfers: between airports, rail stations, motorcoach terminals and hotels are provided, when specified. Transfers include up to two pieces of luggage per person. Airlines may be more restrictive as to luggage they allow and you are also subject to their restriction.
Sightseeing: as specified in each itinerary. We try to use the most modern, comfortable transportation available in the locality, with English speaking drivers/guides.
Airline Baggage Limits: Airlines limit the number, size (dimensions) and weight of baggage. They may charge fees for checked baggage. The limits and fees and circumstances vary by airline, country, domestic or international flight, airplane size and type, and other factors, and they can change any time. You must check with the air carriers in your itinerary for current baggage restrictions and fees. On small chartered flights within Africa, additional luggage restrictions apply. Some details are stated in the tour documents.
Baggage: On local flights within East Africa the baggage allowance is limited to 15 kg (33 lbs), depending on aircraft type and destination. Passenger is responsible to arrange and pay to store excess baggage. Luggage and personal effects are at owner’s risk throughout travel.
Tour Planning: Tour planning, preparation, marketing and operational costs are included in the tour price. These prices are based on tariffs, taxes and exchange rates in effect at the time of printing. Wander Africa, LLC reserves the right to increase tour prices due to changes in tariffs, taxes or exchange rates.
Revisions to Itinerary: A fee of $100 will be charged for a revision to a confirmed itinerary. We do not assure that it will be possible to make your requested revision.
Late Booking Fee: A fee for additional communications and expedited mail costs will be charged when applicable.
NOT INCLUDED IN TOUR PRICE:
LAND ONLY prices do not include airfares, costs to obtain passports, visas, inoculations, excess baggage charges, all items of a personal nature such as drinks, snacks, laundry, phone calls and cables, internet, paid tv entertainment, meals not specified in the itinerary, medicines, personal and baggage insurance, local airport taxes and tips to waiters, hotel staff, game rangers and sightseeing drivers and guides. These are examples of non-included items, and are not an exhaustive list.
Gratuities: Tips to tour guides, waiters, hotel staff, baggage handling and game rangers are not included and are at the tour participant’s discretion.
Prices quoted are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations at the date of printing this brochure or the date of the price quote. These and any other taxes and fees are subject to change until the time of purchase. For up-to-date pricing contact your travel agent. No surcharge regarding cost or currency fluctuations will be made to a LAND only price after the deposit is received. This excludes potential fuel surcharges, taxes, charges or levies imposed by any government or its agencies and also airport taxes. No refund or credit will be provided on account of costs being reduced. The price does not cover costs and expenses, including your return home, if you leave the tour, whether by your own choice, due to illness, action by any government, or other reason.
Refund Request: Application for refund must be made in writing to Wander Africa, LLC within 30 days of tour termination. There is no refund for missed meals or services, absence from all or part of a tour, for any number of consecutive or non-consecutive days, or unused hotel accommodation. Many other kinds of circumstances are also not a basis for a refund. We recommend you obtain insurance covering various risks of interruption, illness, injury, loss of property and the like.
Passport/Visa/Inoculation/Insurance: Passports are required for international travel. Visas are required for travel to many areas. Many countries also have immunization requirements. Some countries require foreign visitors to have valid medical insurance on entry. Requirements vary by country and can change. You should obtain up-to-date information from authorities of the countries involved. WANDER AFRICA, LLC SHALL NOT BE LIABLE FOR DELAY OR DENIAL OF ENTRY DUE INABILITY TO SATISFY ENTRY REQUIREMENTS OR ENTRY AUTHORITY’S QUESTIONING OR REFUSAL TO ACCEPT PROOF OF MEETING ENTRY REQUIREMENTS.
Clients with Disabilities: Wander Africa, LLC welcomes guests with special needs or disabilities. Guest must inform us in advance, as early as possible, of any physical, medical or other special need that requires accommodating. We will make reasonable modifications to our policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services.
Children: We welcome children on our tours but an adult or guardian must always accompany and supervise the child(ren) and Wander Africa, LLC has the right, in its sole discretion, to exclude children from certain activities if it is not appropriate given the age of the children.
Safety of Yourself and Others: Client must ensure you and those under your care are medically and physically able to travel. Wander Africa, LLC may impose safety requirements. We may exclude from participating in travel or from any activity, an individual whose participation poses a direct threat to health or safety that cannot be eliminated by reasonable modification of our policies, practices or procedures or by the provision of auxiliary aids and services. A decision to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or the best available objective evidence to determine the nature, duration and severity of the risk, probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will lower the risk.
Wander Africa, LLC does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, dressing or toileting). A client who requires services of a personal nature (eating, dressing or toileting, as examples) should consider bringing a companion to provide the assistance and understand that other clients and staff will not be available for such purpose. We do not employ or provide medical personnel. Any needed medical attention must be sought at a local facility, if available, at client’s expense.
Wander Africa, LLC is not responsible or liable for loss or cost incurred due to unavailability of medical services, inability to obtain or delay in obtaining medical services if available, medical services obtained, or level of care or services received. You must bring an adequate supply of your medication, if any, for the duration of The Tour.
Some guided tours can include rough terrain, walking over unpaved or uneven pavement, steps, locations which may not be easily accessible or accessible by wheelchair, bumps, and other challenging conditions.
For various parts of the travel, arrangements are made with carriers, hotels and other independent suppliers. They are independent entities which Wander Africa, LLC does not control. We cannot assure disability access or accommodations outside the United States.
Smoking is generally not permitted on our tours except for approved smoking areas. Smoking is never allowed on coaches, vans, or safari vehicles. Wander Africa, LLC has the right, in its sole discretion, to terminate your tour if your behavior or actions are so disruptive or negatively impacting the tour. If this happens, you are responsible for your travel costs home and no refund shall be given.
Photography During Travel: We reserve the right to take photographs during the operation of the tour for promotional purposes and, by booking your tour, you consent to your images being used for this purpose. If you do not consent, you must inform us at the beginning of the tour.
Limits Of Responsibility: Wander Africa, LLC, your travel agent, tour operators and subcontractors of services act only as agents for the supplier regarding your travel, whether by plane, car, motorcoach, ship, railroad or other transportation mode, and shall not be liable for injury, damage, loss, additional expense, accident, delay, schedule change or other irregularity. Any of these, and other events, may occur, whether due to use of or defect in a vehicle, act of war, insurrection, civil uprising, military action, strike, weather, disaster, terrorist act, act of god, act of government, or other act or incident or occurrence or omission, in either the country of origin, destination, area of passage or elsewhere, or for other reason, or due to acts or default of any company or person involved in arranging the tour, or in the chain of supply. All such injury, damage, loss, additional expense, accident, delay, schedule change or other irregularity will be at the risk and cost of the Client.
Changes: When services and accommodations described in this brochure cannot be supplied or the itinerary is changed due to delays or other causes of any kind or nature beyond Wander Africa, LLCs control, Wander Africa, LLC may seek to supply comparable services, accommodations and itineraries. There shall be no refund in these circumstances Wander Africa, LLC reserves the right to make changes to the itinerary and/or cancel any tour, and shall have no liability whatsoever from or relating to such adjustments or cancellation. Wander Africa, LLC shall not be responsible for loss or damage to luggage, before, during or after the tour.
Airline Contract: The client contract in use by airlines is between the airline and the purchaser of the ticket. Airline prices are based on prices in effect prior to or at the time of printing this document or at the time of the price quote, inclusive of fuel surcharges and other airline, airport and related charges and taxes, and are subject to change without notice until the time of purchase.
ADDITIONAL RISKS AND DANGERS MAY ARISE INCLUDING, BUT NOT LIMITED TO, HAZARDS OF TRAVELING IN UNDEVELOPED AREAS, HAZARDS OF TRAVEL BY BOAT, TRAIN, AUTOMOBILE, AIRCRAFT AND OTHER MEANS OF CONVEYANCE, FORCES OF NATURE, POLITICAL UNREST, OTHER UNREST, HAZARDOUS LOCAL CUSTOMS AND PRACTICES, DIFFERING LEVELS OF SANITATION, DIFFERING STANDARDS OF SAFETY, RISKS ASSOCIATED WITH WATER, FOOD, PLANTS, INSECTS AND DIFFERING ANIMAL REGULATION, ACCIDENT OR ILLNESS IN AREAS LACKING MEANS OF RAPID EVACUATION OR MEDICAL FACILITIES, AND ACTS OF NATIONAL AND LOCAL GOVERNMENTS AND UNREST AND ACTS OF OTHERS AGAINST GOVERNMENTS. THESE RISKS ARE NOT AN EXHAUSTIVE LIST BUT ARE EXAMPLES OF MANY KINDS OF RISKS.
YOU ARE VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES WITH THE KNOWLEDGE THAT THERE ARE SIGNIFICANT DANGERS INVOLVED, AND YOU HEREBY AGREE TO ACCEPT ANY AND ALL RISKS.
AS LAWFUL CONSIDERATION FOR THE AGREEMENT WITH WANDER AFRICA, LLC TO PARTICIPATE IN SUCH TRIPS AND ACTIVITIES YOU AGREE YOU WILL NOT MAKE A CLAIM AGAINST WANDER AFRICA, LLC OR ITS PERSONNEL OR SUE FOR BODILY INJURY, EMOTIONAL TRAUMA, DEATH, PROPERTY LOSS OR DAMAGE OR OTHER LOSS, COST OR EXPENSE, HOWEVER CAUSED, AS A RESULT OF OR RELATED TO YOUR CONTRACTING FOR, TRAVELING TO OR FROM, OR IN ANY AND EVERY OTHER WAY PARTICIPATING IN THE TOUR. YOU RELEASE WANDER AFRICA, LLC AND ITS PERSONNEL FROM ANY AND ALL CLAIMS, KNOWN OR UNKNOWN, ARISING FROM CONTRACTING FOR, TRAVELING TO OR FROM, AND IN ANY AND EVERY WAY PARTICIPATING IN A TOUR.
THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT IS ENTERED INTO ON BEHALF OF YOU AND ALL MEMBERS OF YOUR FAMILY AND PARTY, ALSO INCLUDING MINORS ACCOMPANYING YOU. THIS AGREEMENT ALSO BINDS YOUR HEIRS, LEGAL REPRESENTATIVES AND ASSIGNS.
International Treaties: Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international conventions which may apply to services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of the services. International conventions which apply may, depending on the circumstances, include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage.
WE TRY TO ENSURE ACCURACY OF INFORMATION AT THE TIME OF PRINTING. HOWEVER ERROR IS POSSIBLE. WANDER AFRICA, LLC SHALL NOT BE LIABLE FOR PRINTING OR TYPOGRAPHIC ERRORS, OR HUMAN ERRORS OR ERRORS ARISING FROM UNFORESEEN OR OTHER CIRCUMSTANCES.
These terms cannot be varied except in writing by an officer of Wander Africa, LLC. If any portion of this Agreement is unenforceable, the remaining portions shall remain in full force and effect.
Any litigation involving or relating to this contract, any brochure or any aspect of your trip shall be brought only in a court of competent jurisdiction in the County of Los Angeles, State of California, USA, and California law (applicable to relationships and acts and omissions occurring entirely within California and thus without regard for California’s principles of conflicts of law and/or principles for applying law of other states or nations) will apply to any and all such disputes.
©2017 Wander Africa, LLC (2016) Inc.